Shipping, Returns & Refunds
Last updated: 1 September 2026
We do not accept returns, exchanges, or refunds after delivery for change of mind, colour preference, or normal product variation. Please inspect the order at delivery.
Delivery inspection
Before accepting delivery, check the parcel for visible damage and verify that the correct product and quantity have arrived. If there is a visible issue, tell the delivery partner straight away and, where possible, decline the delivery. Share your order number and photos or video with littlejoy promptly so we can assist.
When a refund or replacement may be provided
- Product unavailable: if we cannot fulfil a paid, confirmed order, we will provide a full refund for that item.
- Order not delivered: after we investigate with the delivery partner, we will provide a replacement or refund where appropriate.
- Damage, incorrect item, or material mismatch: if a product is found visibly damaged, incorrect, incomplete, or materially different from its listing at delivery, we will review the evidence and provide a replacement or refund where applicable.
Non-returnable situations
Accepted, used, washed, opened, or altered products cannot be returned for preference-based reasons. This is especially important for drinkware and opened stationery products for hygiene and safety reasons.
Refund method
Approved refunds are returned to the original payment method. We will keep you informed of the resolution and payment timeline.
Consumer rights
This policy does not exclude remedies that may be available under applicable consumer-protection law.